The purpose of this site is to provide you with information and details on Aya Natural, our business, products and services. To the extent that you use this site to purchase goods, you must note that additional or alternative terms will apply.
We have taken care in preparing the site. In the case of certain technical matters beyond our control, we cannot guarantee uninterrupted access to the website at all times.
Unless otherwise stated, Aya Natural or our licensors own the intellectual property rights, copy rights, database rights for this website and it’s contents. Subject to the licence below, all rights are reserved.
You may not publish, distribute, re-utilise or reproduce any part of the site in any form (including making physical or digital copies of any kind) other than in line with the limited use licence set out below, or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulation 1997 (as applicable), or any equivalent legislation as may apply in your country or territory.
Reproduction of part or all of the contents of this website in any form is prohibited other than by the following permissions:
You must not:
Where content is specifically made available for redistribution, it may only be redistributed within your organisation.
You may re-copy the material to third parties subject to the following conditions:
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
You must notify us in writing immediately if you become aware of any unauthorised use of your account or password.
You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
You must not use any other person’s user ID and password to access our website, unless you have that person’s express permission to do so.
We may disable your user ID and password in our sole discretion without notice or explanation.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
From time to time, Aya Natural may share links to external websites. These links are provided for convenience and do not constitute endorsement of, or responsibility for the content of these external websites. Aya Natural is not responsible for any loss, damage or injury resulting from the content of said external websites, and is not responsible for the availability of all or part of any website external to our own. If you decide to access linked websites, you do so at your own risk.
All information on this site has been provided in good faith, for general informational purposes. It should not be relied on for any specific purpose, and does not serve as guarantee to any claims made. No information on this site should be taken as medical advice and Aya Natural accepts no liability for any accident or injury based on misuse of our products. No warranty is given as to the accuracy or completeness of any information provided on this site, nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
Reference to any product or service on the Aya Natural website does not constitute any guarantee or offer to sell or supply that product or service. We cannot guarantee that all products and services will be available in all countries, and that the name or description of any product or service will be identical to that found on this site.
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
The full name of our company is Aya Natural UK Limited. Our registered address is Suite 1, Earls House, Earlsway, Team Valley Trading Estate, Gateshead NE11 0RY
You can contact us by using the details on the Contact page.
This website (“the Site”) is operated by Aya Natural UK Limited.
Aya Natural reserves the right to withdraw (temporarily or permanently) the Aya Natural ecommerce store, in whole or in part, at any time, without notice. Aya Natural will not be liable to any party for any modification or withdrawal.
Aya Natural reserves the right to change these conditions at any time, without notice. Your continued use of the website will be deemed to be your acceptance of any such changes. If you do not agree to any change or any part of the terms and conditions, you must immediately cease to use the Aya Natural website and ecommerce store. Changes to the terms and conditions do not affect your statutory rights. In the event you have made an order, your order will be subject to the terms and conditions at the time and date of your order, and are not altered by any subsequent changes.
If any part of these Conditions is deemed to be unlawful, or cannot be enforced, it will be considered deleted from the Conditions. The remaining provision of the Conditions will remain unchanged, and in full effect. English law applied to these Conditions, and any and all disputes will be settled under English law, in English courts.
You may only purchase products if:
All details of products for sale on the Aya Natural website are set by Aya Natural, including the price. We take every care to ensure details, prices and descriptions are correct when added to the website. Although every effort is made to keep the website as accurate and up to date as possible, the information may not always reflect exactly the details of the product at the moment of ordering.
After adding the products you wish to order to your online shopping cart and completing the checkout process, once you have clicked the ‘Buy’ button, you are bound by your purchase. Your offer of purchase remains subject to the acceptance of Aya Natural. In order to accept your purchase, we obtain authorisation from your credit card company, or other relevant payment method, that you are able to pay the amount detailed in your order summary. We do not take funds at this time, although reduced funds will reflect in your balance. This is a normal process with banks and payment services. If your payment method is not authorised, the order will not be processed further.
Aya Natural will email you to confirm receipt of your order. We will email you again to confirm shipping. Your order is deemed complete only at the point of shipping. This is the point at which the sales contract between you and Aya Natural is concluded.
Aya Natural does its best to ensure completion of all orders. However, your order may be refused if:
You are entitled to cancel an order providing the cancellation is received no longer than 14 days after the day on which you receive your shipment. This does not affect your statutory rights if goods are faulty or not as described. To receive a refund or partial refund, all or part of your shipment must be returned to Aya Natural.
In the event of returns of non-faulty items, Aya Natural will, on receipt of the returned shipment or items, refund the full purchase price, subject to the conditions listed below.
Please note: if you choose to cancel your order, you must return the goods in your order to us in perfect condition for resale. Aya Natural will not be held responsible for returned items lost in transit. It is the customer’s responsibility to take steps to ensure the products’ return.
You are entitled to return, for refund or exchange, all or part of your order if the goods received are damaged or faulty upon receipt, or if the goods received are not the items you ordered.
When returning damaged, faulty or incorrect orders, Aya Natural will refund:
When exchanging damaged, faulty or incorrect orders, we will:
We are under legal obligation to supply products that confirm with this contract and nothing in these terms affects or supersedes your statutory rights. The Consumer Rights Act 2015 states goods must be as described, fit for purpose and of satisfactory quality. If the products you buy are faulty, you may be entitled to a refund.
You may return goods in the country of purchase by contacting us on +44 (0)8000 699464, emailing email@example.com, or following the instruction on the Returns & Exchanges page on this website. You must gain authorisation from a member of our team prior to dispatching a return.
The following information will be required in order to process your return request:
In the event you are returning items by post, you will need to include a completed Returns Form. If you are claiming for return charges (in the event of faulty, damaged or incorrect goods), you will also need to included receipts showing return charges. Please ensure you included original receipts only. Aya Natural recommends you take a copy of the receipt for your own records.
Please note: it may take some time for returned goods to reach us. Returned items will be processed within two (2) working days of receipt. Reasonable care must be taken when packaging the parcel and returning it. Aya Natural cannot be held responsible for damage to the goods in return transit, and any damage may affect your returns process. We advise you use a carrier that offers parcel tracking and insurance.
Aya Natural UK Ltd,
Team Valley Trading Estate,
Tel: +44 (0)8000 699464
For quick answers to the most commonly asked questions, try our fast and easy Help & FAQs section.